Comment nous gerons vos informations de voyage

1. Introduction

Njiro Legacy Safaris respects your privacy and is committed to handling personal information lawfully, fairly, securely, and transparently. This policy applies to information collected through our website, contact forms, request forms, email, WhatsApp, phone calls, social media messages, and direct booking communication.

By using our website or sending us your information, you agree that we may process your information as described in this Politique de confidentialite.

2. Information We Collect

We collect information that you voluntarily provide when you contact us, request a safari, book accommodation, ask about Kilimanjaro climbs, arrange day trips, or communicate with our reservations team.

• Full name, email address, phone number, WhatsApp number, and country or location.
• Travel dates, request type, preferred destinations, group details, budget range, and special requests.
• Information needed to arrange bookings, such as passport details, dietary needs, medical notes, flight details, accommodation preferences, or emergency contact details where required.
• Messages, form submissions, email content, WhatsApp messages, and other communication records.
• Basic website usage information such as browser type, approximate location, device information, referring pages, and analytics data where cookies or similar tools are used.

3. How We Use Your Information

We use personal information to respond to inquiries, prepare travel proposals, confirm availability, process bookings, arrange transfers, coordinate hotels and suppliers, provide guest support, and improve our services.

• To communicate with you before, during, and after your trip.
• To personalize safari, Kilimanjaro, hotel, and day trip recommendations.
• To arrange services with guides, drivers, hotels, lodges, park authorities, permit providers, and other travel partners.
• To send booking confirmations, invoices, payment information, travel notes, and important updates.
• To maintain safety, prevent fraud, comply with legal obligations, and resolve guest concerns.

4. Sharing Your Information

We do not sell your personal information. We may share only the information needed to arrange or support your requested services with trusted travel partners and service providers.

• Hotels, lodges, camps, guides, drivers, airport transfer providers, and activity partners.
• Park authorities, permit offices, and other official bodies when required for bookings or travel arrangements.
• Payment processors, website providers, form tools, email systems, hosting providers, analytics providers, and business support services.
• Authorities, regulators, or legal advisers where required by law, safety needs, dispute resolution, or legitimate business protection.

5. Cookies and Analytics

Our website may use cookies, analytics tools, pixels, or similar technologies to improve website performance, understand visitor behavior, remember preferences, and measure marketing performance.

You can usually manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

6. Data Security

We use reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. Access to guest information is limited to team members and partners who need it to perform their role.

No online system is completely risk-free, so guests should avoid sending sensitive information through unsecured channels unless necessary for travel arrangements.

7. Data Retention

We keep personal information only for as long as needed for the purposes described in this policy, including responding to inquiries, managing bookings, supporting guests, keeping business records, meeting legal obligations, and resolving disputes.

When information is no longer needed, we will delete, anonymize, or securely store it according to our business and legal requirements.

8. Your Privacy Rights

Depending on applicable law, you may have the right to request access to your personal information, ask for inaccurate information to be corrected, request deletion, object to certain processing, withdraw consent, or ask how your information is used.

If you want to make a privacy request, contact us using the details below. We may need to verify your identity before responding.

9. Children's Privacy

Our website and travel services are intended for adults making travel arrangements. We do not knowingly collect personal information from children without the involvement of a parent, guardian, or responsible adult traveler.

If you believe a child has provided personal information without appropriate consent, please contact us so we can review and delete the information where required.

10. Third-Party Links

Our website may link to third-party websites such as hotel sites, review platforms, social media, WhatsApp, TripAdvisor, payment providers, or travel partners. We are not responsible for the privacy practices of third-party websites. Please review their privacy policies before sharing information with them.

11. Updates to This Policy

We may update this Politique de confidentialite from time to time to reflect changes in our services, website, legal requirements, or privacy practices. The updated version will be posted on this page with a revised date.

12. Contactez-nous

If you have questions about this Politique de confidentialite or want to make a privacy request, contact Njiro Legacy Safaris.

Email: reservation@njirolegacysafaris.com